Kisha...I had a problem with ticker factory too....here's what I did:

. Still having trouble with my profile I fill it in but still gives me error messages. Thanks again Amelia1968
Glad to help....like I said I had problems too! lol! Not sure about the profile thinga ma bob...I think I had problems in beginning too...if it continues you may wanna contact tech support...
. Still having trouble with my profile I fill it in but still gives me error messages. Thanks again Amelia1968